FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are processed within 1–2 business days. Delivery usually takes 5–10 business days, depending on your location.

2. Do you offer free shipping?

Yes, we often offer free shipping promotions on selected orders. Shipping costs will be calculated during checkout if applicable.

3. How can I track my order?

Once your order ships, you will receive a tracking number via email so you can monitor your shipment.

4. Are your beauty products safe for all skin types?

Our products are carefully selected and designed to be safe for most skin types. However, we always recommend doing a patch test before full use.

5. Are your products natural or organic?

Many of our products contain natural ingredients and skin-friendly formulas. You can check the product description for detailed ingredient information.

6. Can I return a product if I am not satisfied?

Yes. We offer a 30-day return policy for unused items in their original packaging.

7. What should I do if my product arrives damaged?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the product so we can assist you.

8. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

9. Can I cancel or change my order?

Orders can only be modified or canceled within a short time after they are placed. Please contact our support team immediately if you need assistance.